INSTALL APPOINTMENT FISACO

TLDR: I need the phone number of someone who can actually help because I have been fucked over 5 separate times now. I’m tired and I want Internet at my house so I can do my job!!!

Number of unschedules so far: 5
I have all the receipts from my chats as well on Google Drive and on my work laptop

June 29 - Monday
WiFi goes out, CenturyLink can’t help because AT&T Quantum Fiber bought our address
Rudy guarentees price for life of $45
Schedules install appointment for 2-4pm June 30th.

June 30 - Tuesday
Appointment unscheduled “due to more work needed to be done in our area to set up the fiber.” I call BS because we’ve had fiber with CenturyLink for years. Supervisor tells me the real reason - technician unavailable. Reschedule to July 2, Thursday, 8-10am

July 1 - Wednesday
Bill posted from Quantum Fiber that they took my $45. Customer service said I wouldn’t be billed until my service was installed.

July 2 - Thursday
Received confirmation text message at 7:45am. Appointment unscheduled at 8am due to technician unavailable. Fight for hours (called the number CenturyLink gave) and finally get to a level 2 specialist that can talk to the technicians and allocates me for 8-10am July 3, Friday.
10am same day, get a notice that I’ve been rescheduled to 5-8pm Friday because “they need to wait for the equipment to come in.” Assured by 3 different customer service reps that the service WILL be done tomorrow and a technician WILL come.

July 3 - Friday
Checked at 11:15am to see if appointment is still happening. It’s been unscheduled due to “system error, facility issue, unable to complete job today.” They can do nothing for me and say a supervisor will call me back in an hour (would be 1:30pm). Never get a call back but get a text that I’ve been rescheduled for July 7, Tuesday, 2-8pm.
Filed a complaint with the FCC at 12:30pm.
Called main unhelpful number back at 5pm - all they could do was escalate my dispatch and put me back on the callback list for a supervisor. Never got a call back.
Called the number CenturyLink gave that was able to get me to the level 2 specialist - they transferred me to the unhelpful number so I gave up.

July 4 - Saturday
Received confirmation text for Monday 3-8pm

July 5 - Sunday
Received another confirmation text for Monday 3-8pm

July 6 - Monday
Received a third confirmation text AND a confirmation email at 7:45am.
Checked at noon and “rest assured, the appointment is confirmed for today.”Checked again at 4:30pm because I’ve heard nothing and it’s in my arrival window. “Due to back end work, accidentally unscheduled” FOR THE FIFTH TIME
Next available appointment JULY 13