Unable to appeal a shop violation

Had a shop violation placed that now they will hold my funds for 31 days. The violation has zero explanation as to why it was placed, and does not describe what documentation is needed to submit for appeal.

Support has no idea what I can do, and they say their internal compliance team does not provide them these details. They are unable to escalate this to a different team. They literally just told me sorry, they can’t do anything.

Has anyone gone through this? wtf am I supposed to do here??

I have 5 star ratings, got through the seller probation program. Have 100% fulfillment with nothing negative on my shop.