The customer is trying to get the products they purchased for free.
I received an order from a customer an hour ago. After downloading the files, the customer left a 1-star review calling it a "scam" and demanded a refund, claiming the files were wrong. I had already clearly stated the download instructions in the images. Anyway, thinking perhaps they couldn't access the files, I sent them the Google Drive link. This time, they claimed they couldn't download the files in bulk. I sent them the bulk download instructions, which only require pressing two buttons. They said it didn't work. I tried downloading the files myself from two different accounts, and it worked, so this person was definitely a scammer. I contacted a representative, but they told me there was no issue and no policy violation, so I couldn't get the review removed. I am leaving the images below.
I would have already refunded them if they hadn't left the 1-star review. They resorted to this method to play it safe, leaving a 1-star review first so they could leverage it to get a 5-star rating [in exchange for changing the review].
Posted Jul 6, 2026, 9:03 PM UTC