Viator doesn't recognize my email as valid during creation of an account

Hi recently I have made an account on trip advisor to list my business, and from what i was told i have to set up a "viator" account if i wish to adjust prices and manage the calendar (and im supposed to link that viator account to my trip advisor account )

i have made a "viator" account , but i encountered an issue i was told i need to make it on "viator supplier" , but I made one on "viator .com "

so I attempted to make one on supplier but it says that my email (the one i used for my trip advisor) is not valid . next thing I did was deactivate my account on viator.com thinking it would free up my email and give me the option to create one on "supplier" . but it didnt, the same issue pops up and i have no idea how to solve it, and any support i message they just say thats not their thing they solve issues on accounts already set up