Is Hera still operating?

Hi, I recently ran into an issue with my order from Hera US.

I ordered over 8 weeks ago now with it shipping and being delivered to a P.O.Box in Chicago after 3 just 6 days.

I've tried multiple times to get in contact with Hera for the past 3 weeks with no response whatsoever. I don't want to fill the inbox so I only sent 3 emails but still no response.

Would anyone be able to put me in contact with them or has anyone had similar issues?