Best CRM under ₹2000/month for a small business in India?

Working for a small business (team of 10 , mix of sales + support) and finally at the point where just using WhatsApp and Excel is no longer enough . Many clients are slipping through, follow-ups are getting missed, and I found out last week a client had been waiting for 2 days for a callback because nobody "owned" the lead, got bashed by the TL for it nicely.

the businesses budget is tight and they are trying to stay under ₹2000/month in total.

I've shortlisted a few but have zero idea and experience of which actually hold up day to day for an Indian SMB:

• Zoho (feels like the obvious "made in India, cheap" pick, but is it actually good or just cheap?)
• Bitrix24
• SiteCrm
• Freshsales
• Kylas (seen it mentioned a couple times, anyone actually using it?)

If you're running something similar or had faced the same issue please share what you used , what's it costing you, and is there anything you switched away from because it just didn't work out (multiple WhatsApp numbers per lead, distributor networks, that sort of thing)?

Trying to avoid the classic mistake of picking the flashiest one and suggesting it to my superior only for it to go south and they eating my head.