Major bug in RailOne App: Payment successful but ticket doesn't generate on screen. Support says it's booked backend.

Hi everyone, I want to warn daily commuters and see if anyone else is facing this desync issue with the new RailOne app.

I hold an ordinary season pass (Viramgam to Ahmedabad) and regularly buy the ₹15 daily Superfast upgrade. On Saturday, I paid via UPI. The payment was successful, but the app timed out and did not generate or show any ticket on my screen.

Assuming it failed, I raised a digital payment failure ticket. Support just closed the ticket saying the upgrade WAS actually booked on their backend (they provided a UTS number) and therefore no refund applies.

The main problem: the app never showed me the ticket when I actually needed it to board. If a TC had checked, I would have been ticketless despite the backend recording it.

Has anyone else faced this UI desync? Is there a way to force the app to refresh and show hidden/synced tickets when this happens so we don't get fined?