Cameras not picking up people

Hi all, my nest subscription just ran out and I don’t have full video history anymore. It’s advertised as though you still get clips/stills in your event history. I don’t get any clips and when it notifies me if people at the door, the screenshot does not include the person (I don’t know if it’s too early or too late, but regardless I only see the tree in the front yard and no people). Anything I can do? Or is the nest system just that shitty?