Significant dropoff from initiating check out to completed. Thoughts on why?

Hi - My business partner and I run a small apparel company. We're seeing good "add to cart" and "initiate checkout" rates from our ads and email campaigns.

However, we're seeing a 75% drop from that point to actual sales. Example from a recent email campaign:
* 150 adds to cart

* 105 began checkout

* Only 27 converted to sale

We've done troubleshooting on the site (no issues) and our pixeling appears correct. Anyone else experiencing a drop like this and if so, any suggestions on what might be going on that might be related to Shopify?

Thanks for any help you can offer!

Posted Jul 9, 2026, 7:44 PM UTC

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