Citizenship application black hole

There are 6 steps. Between them, the application is not assigned to any officer. Why? Why doesn't computer automatically assign application to an officer once that the previous step is completed? Is that because this way you can not hold anybody responsible?

For example, after knowledge test, the application sit untouched for who knows how long. There is no queue implemented, some get LPP started after one month, some - like myself - wait for over 1 year for the random officer will pick up and start working on my application. It is a black hole where it seems the applications are picked up either random, not in order, or even worse, based on discriminatory reason.

Moreover, the IRCC doesn't feel that need to provide the applicants with any explanation. It's all stem from the IRCC mentality of : "We don't owe you anything" which I saw in comments so many times.

IRCC needs to be reformed from the ground up, starting from top to bottom. While I do believe the actually workers do their work and might be overworked and underpaid, the management is pretty bad. IRCC failed me again.(Me and another 50k people who are over processing time).