Why does Docusign suck?

https://preview.redd.it/3mjwr3n2e9ch1.png?width=603&format=png&auto=webp&s=6df8b10974dcfc2b45fd0f22db3968333b7a8dfe

I follow the directions on their form. I copy and paste the fucking id and I keep getting a voided document. how pathetic.