Do not have a mattress delivered from Sam’s Club. Worst customer service.

We made the poor decision of becoming a Sam’s Club member and having a mattress delivered to our home. We have yet to receive it but they charged our card. They sent us multiple emails of different delivery dates that made no sense. We even scheduled a delivery date and in the app and in our account it’s showing a date we didn’t choose. I spent hours on the phone with Sam’s Club getting passed around to various people, none of which could speak hardly speak any english. Sat on hold for over 40 minutes to be hung up on because they don’t know how to use their phone system. It was impossible to find anyone that knew how to look up anything so that was great. Finally got to somebody in the serta department I think (again, could barely understand the person on the phone) and I was told that the reason that I’m seeing a date in the app and in my account for delivery that is the wrong date is because Serta and their database can’t communicate properly with Sam’s Club. My brain exploded at this point. I did some digging and I’m far from the only person that is having this experience. They took our money and I still don’t have a concrete date and time that they’re actually delivering this mattress which is kind of important since they’re coming into my home and need to take away the old mattress. Their customer service is worse than Walmart and Amazon’s combined. They truly can’t find their ass with both hands. I cannot believe they are still in business and I will never use Sam’s Club ever again for anything. To make matters worse, they’ve added an AI system to their customer service and it is beyond useless. When the human customer service is even worse than the AI support, you’ve got a serious problem.