Besides Huntress, who are you using for SOC that isn’t Blackpoint? (Genuine question from a long-time partner)

I’ve been a Blackpoint partner for over 5 years. I’ll say it upfront — the **product itself is excellent**. The tech is strong and I genuinely like the platform.

However, their pricing and billing have become a major headache. We’re dealing with recurring, unpredictable overages (mostly driven by one educational client) that we used to be able to exclude. Now it’s \~$2k/month in disputes, endless reconciliation, and administrative pain.

I say this to pretty much everyone I talk to: **Great product, horrible billing/pricing experience right now.**

I’m really worried this model is going to start negatively impacting the tech and support side long-term if it hasn’t already. (do I say the Kay word;)

So — genuine question to the group:
**Besides Huntress, who are you currently happy with for MDR/SOC services?** Who would you recommend moving a client to if we want clean, predictable billing and good support for educational/government-ish licensing needs?

Appreciate any real-world feedback from other MSPs.