Does UTD really consider requests for aid reconsideration?

Heya UTDih fam.

I'm an incoming freshman for the 26/27 school year. My sai scores -1500 (infinite aid glitch right?) and I got about 16k in aid, if I take out federal loans, which would still leave about 14k for me to cover out of pocket.

Is it worth asking for more aid? Can I expect anything of it? I'm sending an email to the financial aid office but I'm sure whether to expect much of it.