AAA has the most unhelpful website and app of all time

How is it possible that a massive insurance company like AAA can have a website and app that are so incredibly not user friendly and offers little to no information. I became so frustrated just attempting to find payment charges and determine where my renewal for auto insurance was charged to. The billing page doesn’t allow you to see where it was charged, what cards you have on file, or allow you to make any changes. I called them to find out why my premium increased, which was because they didn’t get the QHC letter I uploaded on their site. I switched to them a year ago and will already be looking to switch away from them due to the inability to access any of my information without needing to call them to do it.