Uber Delivery Problems

Tuesday I ordered a 10lb bag of fertilizer. It was free delivery and one day delivery.

Wednesday I got a text that my order was delivered. I received the wrong item, a receptacle tester. Had another person’s name and order # on the sticker.

Called the customer service # listed on the text. CS said i needed to contact the store directly.

Called the store. Worker who answered took all the information and saw that there was a cross ordering problem and would correct it, but couldn’t right now because the “higher ups” weren’t present. Said she would get back to me.

Called the store again today and gave all the information again to another person who said the district was in the office today and everyone was in a meeting.

The first person I talked to at the store said they were using Uber as a delivery service, and that’s why they couldn’t correct it immediately.

This makes me somewhat agitated. I could have just done a return and exchange at the store, but now I’m leery that they won’t address this even if I go in person.