₹11.6k Lost Due to Delivery Fraud – Order Marked Delivered Even Though It Was Cancelled. Please Help.

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Hi everyone,

I'm really stressed and need some advice.

I ordered a Samsung washing machine worth ₹11,600, but I accidentally placed the order using my friend's account instead of my own. I didn't realize this at the time.

The order was scheduled for delivery the next day. I waited the whole day, but by the evening the tracking status changed to "Delivered." The problem was that I never received the washing machine.

I contacted customer support through the app's Help > Chat option. That's when I found out the order had been delivered to my friend's address because her phone number was the primary contact on the account.

I immediately spoke to my friend. She told me that the delivery agent had called her, and since she hadn't placed the order herself, she asked him to cancel the order. She shared the OTP with him only for the cancellation. She never accepted or received the washing machine.

So:

- She did not receive the product.

- She requested cancellation over the phone and shared the OTP for that purpose.

- Despite this, the order status was updated as "Delivered" instead of "Cancelled."

I got the delivery agent's phone number from my friend and contacted him. For the next five days, he kept giving different responses. Now he simply says:

«"What product? The product was delivered. I don't know anything about it."»

The washing machine is missing, the order is marked as delivered, and ₹11,600 is gone. I'm heartbroken and don't know what to do.

Has anyone faced a similar situation? What should I do next? Should I file a consumer complaint, a police complaint, or escalate it in some other way? Any advice would mean a lot.

Thank you.