Mathongo purchase query

Guys mne just abhi 9k vali jee mains plus advanced vali test series li h, but vo purchases m show nhi horhi app m, although mujhe successful payment ka whatsapp, quizzr k credentials bhi mil gaye h, but baar baar quizzr pe login krna padta h? Agar kisine pehle li ho to pls reply if I should be worried. 😔✌️