Cursor canceled my subscription but refused to refund the $60 charge, even though I contacted them immediately

I’m posting this because Cursor’s cancellation and refund policy deserves more scrutiny.

I was charged $60 for a subscription I could not afford to continue. I contacted Cursor promptly, explained the situation, and asked them to cancel the subscription and refund the charge. They canceled the future renewal, but refused to refund the current payment.

I am disabled, dealing with an injured amputation stump, and currently pinching pennies to pay for private doctors who can evaluate it. Sixty dollars is not a trivial amount to me. I offered to give up all remaining subscription access and unused credits. I was not asking to keep the service for free; I was asking them to reverse the charge and terminate the service completely.

What bothers me most is the lack of meaningful human consideration. A rigid “no refund” response may be easy for a company to automate, but it can hit disabled people, people with mental-health difficulties, and customers in financial distress especially hard.

I’m not claiming that every denied refund is illegal, and I understand that companies need policies. But there should be a reasonable exception process for customers who contact support promptly, are willing to surrender all access, and clearly explain that the charge is causing genuine hardship.

I’ve asked Cursor for a human billing review and a one-time courtesy refund. I’ll update this post if they reconsider.

For anyone subscribing: be aware that canceling may stop the next renewal without refunding the charge that has already gone through, even when you contact support quickly.