Varo cash advance not working properly

So I created a Varo account a couple weeks ago and I received 2 direct deposits to it within the past 2 weeks and they total over $900. For anyone who actually has a varo account and utilized the advance option, what did you have to do to get it to work?

Customer service said that I need to have a qualifying bank account which I don't know what that means because my direct deposits are already going to Varo. Do you need to have Varo and have your direct deposit going there or do you need to link to a bank account where your direct deposit goes?

Also, when I look for my job to set up direct deposit I can't find my payroll provider or my actual employer but my account and routing info was given to my employer and the direct deposit still goes there. I was wondering if that might have something to do with it? I'm just trying to figure out what I need to do get it to work. I just thought I needed the deposit equaling at least $800. My deposits for the month are at $913.