Told to Get a Refund By MintSupport

Hi, I just made the switch to Mint home internet and mobile earlier this week. I got everything setup on Tuesday and everything seemed to be working fine. I got home Friday evening to find my internet was out. I did the typical troubleshooting steps with no results. It was late, so I had to resort to trying out the chat support. After going back and forth with the chat support agent, I was told my details did not match with the account and that my best course of action was to request a refund.

I've never used Mint previously and I've verified my email through the app, so being told none of my gateway details matched and there was another email tied to the account was quite confusing. Beyond that the support person kept asking me when I received my replacement gateway. Which like I said, I've just made the switch on Tuesday of this week. I've only had the one gateway. No matter what I said, the support agent offered no assistance beyond telling me to get a refund.

If I go that route, I promise I am not coming back. That seems like an insane option to be given by an official support agent. Has anyone else experienced anything like this with Mint?