Cataract surgery update

I just thought I would give an update. I decided to go ahead to get the surgery but now I can’t get the practice to call me back.

I went in 6/29 for a cataract consultation. I was told I had cataracts in both eyes, that the doctor wanted to remove the lens in the right eye first, and that I am a candidate for the standard monofocal lenses. I also have glaucoma and drops aren’t helping with the high pressure so he recommended a shunt to relieve it.

The scheduler had called the evening of 6/29 to schedule, before I even had a chance to call the insurance company to see what they covered.

The insurance company needs surgery codes before they can give the pre-authorization and they will cover most of it. The scheduler had said to call the business office. Since 6/30 I have left 4 voice messages with them and 2 with her and I don’t know what else to do.

I decided to call the business office again first thing Monday morning but I wondered if anyone faced this run around or had any other ideas. This is a very big practice with 5 locations in a major metro area and I feel like I am getting lost.

Thanks.