Damaged package lost ring Oura staff is not responding

Order SO-47673257: the shipment arrived in a damaged box, and the Oura ring was missing from the package upon delivery.
I provided photos of the damaged packaging, shipping label, and the contents received, and I requested review and resolution for the missing item.

They were supposed to get back to me within 12 hours. I never heard back. I cannot talk to a person there seems to be no way to talk to them.

Anyone have any ideas on how I should try and fix this issue?