Why is the customer service like this?

So, We lost connection since 7pm (Indang area.) (Ganda ng timing since there's a good league of legends match that time.)

From blinking PON, to blinking LOS.
I tried calling to click2call (Yun lang kasi yung parang option ko kasi I feel like email and social media cs are pretty much more useless than actual representative, pero actually useless din yung agents.) over 10 minutes akong naghintay para lang may suamgot sakin na agent.

I said my concern, inunahan ko na rin yung validation nila kasi sobrang kabisado ko na script nila. (At some point there were some agents na binabaan ako kasi inunahan ko na sila sa validation (nagmamadali kasi ako sorry not sorry.) )

Bakit nila sinasabi na fiber optic daw yung problema ko if the other subscribers din dito around my baranggay also doesn't have connection? Ginagaslight nila ako. Tapos sinasabi ko kung pwede i check nila kung nap box yung problema pero sabi nila walang outage daw.

Sending complaints to ntc doesn't help sometimes na rin.