First issue using any Amex Platinum Credit via FHR Hotel

Early June the app I use to track usage of cards reminded me of the hotel credit. No worries decided to do a local night in Atlanta area with my wife. It was around our anniversary so worked out. Jumped on Amex Travel and scroll through options. Most I have already stayed at but not Nobu. It was just under $400 for the night. Perfect. Noted the extra benefits at this spot we could easily use. $100 credit plus free breakfast. Book it.

Randomly checked ~10 days later and credit was not there. Some Resy credits were and Walmart+. Didn't think anything of it at the time. My fault it turns out.

Check-in. Good stay. Good food. Good breakfast. Check out. About a week later I was doing something on account and notice the breakfast bill has posted to my account. Well this is an issue obviously. Start a chat. They say it probably wasn't a FHR. I make a dummy booking and screen shot where it clearly says this hotel is FHR for that night for one night. Agent transfers me to travel help. Long story short they say it either is not FHR or I booked a 'special rate'. Open a case and told I will get emailed or called.

That call came yesterday which is a few weeks. The lady was super nice and apologized but said Nobu is not FHR. And wasn't at time of booking. And currently is not as well. I did push back and say I have a screen shot of Amex Travel with a date(6/23) and time. Clearly showing it was FHR. So how could it not be a ~10 days before that?

End of day nothing they going to do. So I guess will have to book these and take a screenshot at time of booking from now on. Lesson learned.