Whisker customer support: please do better

I know it’s likely outside of your control, but after purchasing the littler hopper shortly after launch (Aug 2024), the last two months or so, it developed intermittent motor disconnected issues, quite common as I read.

After confirming I had already done as much common troubleshooting as possible (I read up on this), all they could offer was a 10% coupon, and this was just after missing out on promos a week prior. When I mentioned this, instead a 15% coupon. This really doesn’t make me whole.

Strange that replacement/refurb parts aren’t available, and buying the new replacement is wasteful - I certainly don’t need another bonnet.