Riders who no longer need a ride after you arrive.

I arrived to the pin yesterday and the GPS of the rider was tight whete 2 people were standing.

They look at me, then look away.

I rolled down my windows and asked if they were waiting for an Uber. I didn't use their name.

The woman said "No. We're waiting for my sister to pick us up". I laughed and apologized, explaining that they are right where this rider is supposed to be.

The guy kept looking at his phone. I continued to wait, figuring my rider was just inside the hotel; often gps isn't 100 % accurate.

All of a sudden the guy says. "I'm sorry, I need to cancel". His wife just said they didn't order an Uber!

He tried telling me that the app wasn't assigning a driver when they were inside and then mumbled some other reason why he no longer needed the ride.

I wasn't mad about it, it hapoens. I told him it was fine and to go ahead and cancel. He waa still fumbling around with his phone.

I pulled away, went around the corner to wait for home to cancel. I mean, I'M not cancelling; he changed his mind , not me.

It was a couple of minutes before he finally cancelled and I got the fee.

This has always baffled me. Riders say they need to cancel the ride. OK. Cancel it then. Do they think saying "Sorry I need to cancel" means the DRIVER should cancel? Saying "I need to cancel" definitely translates to "I no longer need the ride".

Why is it that riders think it's on the driver to cancel. We get dinged for cancelling and also get zero compensation. Unless it's surging like a MF, I'm not cancelling a ride for no fee and will absolutely wait out the clock. The chances of getting charged a cancellation fee don't change if the rider waits around LONGER. In fact, the liklihoid of a fee goes up the longer you wait to cancel.

What is rider perception of how cancellation works vs. the reality of how it actually works?

Do riders really think it's on the driver to cancel when they have decided not to take the ride?