42 night booking went sideways over garage, basement, and camera
booked my place for a month and a half, this guy shows up and instantly wants into the garage which is not part of the rental at all. the listing is crystal clear about this. driveway parking is included, garage is locked and off limits, always has been
then i get a message saying he got into the basement. the basement is also not part of the rental. he claims the door was unlocked which i find very difficult to believe since i check that door obsessively before every booking. but there he is, wandering around in my storage space
next thing he's complaining about the ring doorbell saying it faces inside the house. it doesn't. it faces the porch and the walkway up to the door, you can literally see the view in the app. i told him this and his solution was to cover the camera completely
at that point i called airbnb safety and told them the camera needs to stay uncovered or he goes. they sided with me initially and told him to leave
now they're refunding nearly everything. i'm getting sixty five quid after he stayed multiple nights. cleaning fee alone is more than that. the whole thing feels absurd
anyone successfully fought a refund like this before
Posted Jul 11, 2026, 2:33 PM UTC