Account Flagged

Made an account a while back and never was able to play on it. I was flagged for multi account something and it says that i have to verify to play by scanning my passport. I know people that play and they say they didnt have to do this and that it was optional. I promise im not a smurf bro i didnt even get to play a game yet😭. Is there any way this can be lifted so i dont have to give personal info like that.