Saie has no Customer Service

I contacted Saie after getting a bronzer shade that didn’t work for me. They offer a return policy of offering a discount on a future product or something like that and that would be better than just nothing since it isn’t a good shade for me. I got one response offering to swap it for a different bronzer shade, which I don’t want, and then absolutely no further responses. It’s been over a month now. I tried sending a few follow up emails. Nothing. Has anybody else had issues with Saie Customer Service? Anybody have success contacting them in a different way than email?