My car was damaged on Amazon property, and nobody can tell me who is responsible.?

Hi everyone. I’m looking for advice because I honestly don’t know what to do next.

In early July, I arrived for my scheduled Amazon Flex block. I parked inside the station, completed the required selfie check-in, and was waiting to scan my driver’s license and pick up my route.

At that point, another Amazon Flex driver leaned against one of the yellow safety bollards, and it fell onto my car, damaging the driver’s side door.

The station manager and security responded immediately, completed an incident report, documented the damage, and took photographs.

Afterward, I contacted Amazon Flex Support. They transferred me to the department that handles property damage claims, opened a claim, and directed me to the ARC portal, where I uploaded all the requested documents, photos, a repair estimate, and a detailed description of the incident.

My claim was later transferred to Reserv.

After reviewing my case, Reserv denied my claim because I was not in “active delivery” at the time of the incident. Since I had not yet picked up packages or started my route, they determined that the Amazon Flex auto insurance policy did not apply.

I asked for the decision to be reviewed, and a Reserv supervisor later explained that the denial was based solely on Amazon Flex’s insurance policy. She also advised me to speak with the station’s Safety Manager to find out who was actually responsible for the damage.

I did exactly that. However, the Safety Manager told me that Amazon would not cover the damage because I am an independent contractor, not an Amazon employee. He also told me that I should file a claim with my own personal auto insurance because, in his words, “these are business risks.”

The next morning, I returned to the same station for another scheduled block and noticed that the same bollard had already been repaired or replaced.

At this point, I’m simply trying to figure out what to do next.

I’m not arguing about whether the Amazon Flex insurance policy applies to my situation. My question is different.

If a vehicle is damaged on Amazon-controlled property by a fixed object on the premises—not as the result of a traffic accident—who is actually responsible for handling that property damage claim?

Has anyone dealt with something similar or knows where I should go from here?

Should I be trying to identify the legal entity responsible for the station property? Should I be looking for Amazon’s premises liability department? The property owner? Or is there another path that I’m missing?

I’d really appreciate any advice or experiences from anyone who has been through something similar. Thank you.