Has anyone had success asking SacRT to add a bus frequency?

TLDR: my mom works for the state and would like to request SacRT add an additional time for the 19 route in Elk Grove

I live in SF but trying to find tips for my mom. She works at FTB (franchise tax board) and they’re slowing returning to work full time. The Route 19 bus goes all the way from FTB throughout Elk Grove, great route. However, the last bus leaves FTB around 4:41. Well that’s kinda silly. Most people get off work at 5. Before Covid, there used to be an additional bus that left at 5:41. We’re trying to figure out how to get that bus back. Otherwise, she takes the light rail to CRC and a bus from there to home which is almost a 2 hour route. If there is enough interest, SacRT should add this additional line with RTO becoming a thing.

Anyway, she tried calling SacRT and city council but it’s not really going anywhere. Has anyone else had success with this? I’m sure it’s a challenge but I think it’s worth asking for.

For anyone wondering, she no longer drives after getting into an accident.