SuperCell Games Customer Support onboarding worries

Is Clash of Clans easy to learn for someone who's never really played it?

I'm not really into mobile games anymore, but I need to learn about Clash of Clans for work.

I worked part-time as a PlayStation Chat Support agent in 2024, and now I've received an onboarding offer for a Customer Support role with Supercell.

The problem is, I don't know much about their games, and I don't even have a game ID yet. I haven't played mobile games in years, so I'm basically starting from scratch. 😅

For those of you who actually play Supercell games, is Clash of Clans easy to understand for a complete beginner? I'd rather hear real experiences from players than just read AI-generated explanations.

What's the main goal of the game? And besides Clash of Clans, are there any other Supercell games that you'd recommend for someone who's just getting started?

I'd really appreciate any tips or advice. Thanks!