Increase in server load time

Hi all,

I've had complaints about operations taking a long time in NetSuite across various record types and actions. On analysing performance data, I've found that we had a big step change in server load time after a routine maintenance in March, before we were upgraded to 2026.1. The processing time associated with server has increased by 33%-100% depending on the record, both Transactions and otherwise. 95th percentile have in some cases increased to >40 seconds. There are mentions online about accounts being moved to a new database structure during pre-2026.1 maintenance.

I've contacted NetSuite about this and they've recognised that there's a problem but refuse to give any information about how long it's been going on, when it will be fixed, any defect number, or any classification of the issue. Nor do they answer any question regarding changes to the infrastructure, and what was actually done in March.

Does anyone else have cases going about this where they've been able to extract some actual useful information?