kraken ruined my cryptocurrency

Be carful to use kraken, They hold your money and then When i tried to exchange to usdt they just took commision of the converting the EURO and then didnt let me to withrdawl, it is 100% sca* beacuse why a platform wont let you to withrdawl? it is just a sca*ed , they want to take commison on the exchange and then you need to buy and sell, and take 2x commison my public