applied for replacement card a month ago turns out it was never processed

went to my local ssa office last month and i applied for a replacement card, the guy on the window said everything looks good and i also received a letter stating they received my application and to wait 4 weeks so they can verify my documents.

a month later, i called today and the lady on the phone said she doesnt see anything associated with my application 😭 so she had to reschedule me for another in person appointment.

im so frustrated because i was basically waiting for a month for nothing and now i have to do it all over again

has this happened to anyone else?