Has anyone experienced this with TMU Conditional Admissions?

I'm wondering if anyone has been in the same situation as me.

A while ago, I received an email from the Conditional Admission Team saying that one of my admission conditions had not been met.

Then last week, my TMU Applicant Portal was updated, stating that the conditions on my Offer of Admission had been satisfied and that my conditional admission have been cleared.

However, today I received another follow-up email from the Conditional Admission Team saying that they still haven't received one of my required documents and asking if I could provide some insight into when/how it was sent.

I'm a bit confused because my Applicant Portal indicates that my conditions have already been cleared, yet this email seems to suggest otherwise.

I've already replied to the email asking for clarification and am currently waiting for their response. In the meantime, I thought I'd try my luck here to see if anyone has experienced something similar.

If you've been in the same situation, what happened in the end? Was it just an automated email or a delay between departments, or did it turn out there was actually something that still needed to be resolved?

I'd really appreciate hearing about your experience. Thanks in advance!