[HELP] Can I get a 1 star review removed that isn’t accurate?

Hey everyone. I am a TRS with nearly perfect 5 stars with the exception of a few 4 stars. Today I got a 1 star review from one of my long term clients and it looks like he has blocked me as well. For reference, I’m an artist and when I deliver, I put everything into a zipped file (I send lots of files so this is necessary). This client mentioned that he can’t open the zip file on his phone and to please send the files separately. Even though it took some time, I sent him all the files. He ACCEPTS THE ORDER. And now I’m seeing his review that “Seller did not give me what I’m entitled to” ???