Zero visits to our studio since being moved to Diamond plan.

Our wellness studio was moved from the Starter tier to Diamond on July 1. Since the change, we haven’t had a single Wellhub member visit.

Many members have contacted us to say they can no longer access our studio because they can’t justify the cost of upgrading to the Diamond plan.

When we raised our concerns, Wellhub responded:
“We aim to foster a stronger collaboration and ensure you are positioned within a competitive and beneficial plan… We strongly encourage you to experience the benefits of this new plan firsthand. We believe you’ll find it advantageous for your business.”

Unfortunately, our experience has been the opposite. We’ve lost 100% of our Wellhub visits, while our reimbursement rate has remained unchanged.

Beyond the financial impact, the hardest part has been our clients. Many relied on regular visits to help manage chronic pain and other conditions, but now they can’t afford the Diamond tier. Since many are locked into Wellhub contracts, they can’t simply cancel and come to us directly.

Has anyone else’s studio experienced similar results after being moved to Diamond? I’d be interested to hear how it’s affected your business and your members.