Has anyone had issues with Kunyo recently?

i bought PUBG mobile UC from the Kunyo website 3–4 days ago. The payment went through from my eSewa account, but i still haven’t received the UC.

i've bought from them many times before, and it usually arrives within 30 minutes, so this is the first time this has happened.

i've tried calling all the numbers i could find and even messaged them on whatsapp, but no one has replied.

Does anyone know how to contact them or what i should do?