Heading overseas screwed over my account — Kraken support has gone completely silent on proof of address
I’ve been traveling around Asia for a while now, and about two weeks ago, my account was suddenly put under review out of nowhere. Support asked for proof that I live in the UK, so I sent over my utility bill. Since then? Total radio silence. Not a single reply, even though I’ve sent a few follow-up messages asking for updates.
I even tried reaching out to Kraken support here on Reddit to see if I could get my ticket escalated—since this whole thing is super important to me—but that went nowhere either.
Has anyone else run into this kind of issue? How did you guys end up getting it sorted out?
Posted Jul 21, 2026, 3:12 PM UTC
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