How to automate Google review requests in Housecall Pro with Zapier

A lot of home service companies end up asking for Google reviews inconsistently, since it usually depends on a tech or office person remembering to do it after every single job.

Here's a workflow that fixes that:

• Housecall Pro marks a job completed

• Zapier catches that and pulls the customer's phone number and email

• A Google review request is sent by text through Twilio, by email, or both.

• An optional delay keeps the message from going out immediately.

For this automation to work, you'll need:

• Housecall Pro connected to Zapier

• A way to send texts (Twilio or similar) or an email account you can connect

• Your direct Google review link

Text tends to get seen faster than email, but that'll vary depending on your customer base

One thing to watch: make sure the automation only sends once per completed job. If the job status changes more than once on Housecall Pro, you could accidentally send duplicate requests.

Bryan Shankman, CEO and co-founder of LeadTruffle, put together a step-by-step walkthrough of the full Google review request automation using Housecall Pro and Zapier: https://www.youtube.com/watch?v=D_9m3jBwjE0

Are you currently asking for reviews manually, or do you already have something automated for this?