My address is incorrectly mapped in the door dash app.

So I have my home address correctly entered in the app, but on the map, it shows the pin in a different neighborhood a mile away. When I try to use the “adjust pin” feature, it doesn’t allow me to do so because my actual neighborhood is too far from where the pin currently is. It seems to only be an issue with my specific house number. If I enter my neighbor’s house number, it correctly maps to our street, to his house, but when I enter mine, the map moves to an entirely different place. This has caused so much confusion with drivers that I’ve discontinued using door dash, except for pick up orders. The neighborhood is newer, so I assume the error occurred when the neighborhood was being built, but it’s been 2 years now, and I don’t have this issue with any other app with its own in-app map, like Uber, Lyft, etc. I also don’t have this issue with any purchases from retailers like Amazon. Everything gets delivered to the right place, except door dash.

I tried seeking help through door dash support chat in the app, but they didn’t know how to help, and suggested I deleted and reinstall the app, and reach out again if that doesn’t work. I gave it a try, but as I suspected, that changed nothing.

I am going to try seeking help by phone tomorrow. Has anyone else experienced this issue? If so, how did you get it resolved? I feel like the support people I spoke to on the chat didn’t fully understand the issue, so any tips on how to explain it or which department to ask to be connected with would help a lot.