Guru Tip: Troubleshooting Reminders

You might have seen this before. If you have, please disregard. But for all the new members, please go ahead and save this. Very helpful.

Basic troubleshooting

1: In case of it gets stuck:

you hit “home button” exit app and reload it. (It will unfreeze)

2: Hard reset -unplug from power 1 min and plug back in”

3. Hard reset (2x): Unplug device, unplug router , unplug modem (3 min)

4: Lastly: Factory Reset

App-not loading / Freezing / Buffering :

Step 1: First unplugging the device for one minute, unplugging, modem, and router for a minute and resetting everything would be step one.

Step 1B: Buffering : Change servers during movie or TV show

Step 2: Try Force stopping the app, clearing the cachet and seeing if it will load.

Step 3: Reset launcher then Update launcher

Step 4:

Next: if above doesn’t work uninstall, reinstall app.

Step 5:

If step 3 & 4 don’t work factory reset.