Account on hold and Polymarket won’t respond

Has anyone else experienced this issue? My account was suddenly placed on hold, and I was never given a reason why. I tried transferring money from the app to my bank account, and at first, the transaction showed as “processing.” However, four days later, the money was returned to my account, and my account was put on hold.
It has now been four days, and I still haven’t received any updates or responses from customer service or the support team. I’m becoming increasingly frustrated, especially since I have no idea what caused this issue in the first place. If anyone has gone through something similar or knows how to resolve it, I would really appreciate the help