Coach

coach gave me a refund a couple days later my order came in but they claimed it as lost I asked if I could pay for it since it arrived and they said they can't charge me. I ordered the bag on June 26.. I got a notification that it arrived on June 30 in Chino, California. July 2 is when it departed. July 17 was when I was expected to receive it. I haven’t been receiving no tracking updates for about 15 days so I reached out and asked if there was anything wrong. They immediately claim it as lost. And refunded me I asked if I should wait a couple days and they said that it’s still lost. So the bag came in a day or two days later and I wanted to reach out when I got it and so I did and I let them know that I got it. They said I could place a new order for me. And I said I used installments and I already made two payments on the installments before I contacted you folks. Had I not contacted them? I don’t know if I still would’ve been paying for it. Now they’re requesting me to return the bag with a prepaid shipping label. I’m not asking to keep the bag. I was just asking if I could pay for it. And they said they can’t so I accept that but they escalated it to someone higher so they called me. I was sleepy and I reached out to them and said I apologize I was sleeping. Can you have someone call me back or email me they said OK someone will reach out to you within 2 to 3 hours. Expect to receive an email I said OK. No one got back to me. I reached back out the next day and they said we’re sorry we didn’t get back to you. expect an email within 24 hours so now I’m waiting. And the guy said just a heads up. We only have two left. And the shipment was via FedEx smart post.