Technical Details:

CPU Overheating Issue - Omen 16 Ryzen 7 7840HS. RTX 4060 8GB

Settings are Discrete mode, Performance on Gaming Hub and Balanced Power Options.

My laptop CPU spikes to 80 °C or sometimes even 100 °C (CPU usage spiking till 40%, I have video) fans blazing even on idle Windows, nothing open. This happens for about 20 seconds or upto a minute, then it calms back down. This happens every 2 to 6 minutes. It idles at 45-50 °C.

When gaming, especially during game loading screens but even in general, it immediately climbs to 100 °C and stays there for extended periods of time. All this time the CPU usage is around 30%. This causes throttling but the temp doesn't go down under 95 °C. For CS2, this even happens when I put the settings to Low and cap FPS with VSync. In Chivalry II, it happens even on the main menu.

This never happened until a few months ago, when it NEVER crossed 90 °C and usually was at a comfortable 85 °C. This happens only to the CPU, GPU temps are chill. Fans are ablaze the whole time and exhaust is hot, so is the top of the keyboard.

Service Details:

I went to HP Care and had the thermal paste changed and vents cleaned. Hasn't helped at all. I'm scared this is gonna fry my PC components and its gonna be a paperweight in a year, maybe earlier. Battery life is already abysmal compared to when it was bought.

They made me do their component tests and the Fan Thermal test failed, and they sent a fan part to change but the local service centre refused to do it saying it isn't needed (though I don't think the fans are the issue here).

At the service centre the technician made the laughable claim that Omen CPU temp is designed to go upto 150 °C and 120 °C is normal.

Today I got a mail saying that the external temps they measured don't show overheating. They are completely ignoring CPU temps. They have closed the case and my warranty is now over (it was under coverage when I started the case).

Do I have standing to take it to the Consumer Court? What are my chances there? I have to go to college soon and won't be free for all this until winter vacation.