Has anyone successfully recovered funds in a situation like mine?

Hi evryone, I'm not a crypto expert or professional trader.

I recently had to move my crypto from Binance to Coinbase because Binance stopped providing services in my jurisdiction in Europe.

While withdrawing 1.3 ETH (around €2,000) from Binance to my Coinbase Exchange ETH deposit address, I mistakenly selected the BSC network instead of the Ethereum network.

What I find particularly frustrating is that Binance itself presented this network as one of the available withdrawal options, and it was also the cheapest network. As a non-expert user, I naturally assumed that if Binance offered this option for an ETH withdrawal, it would be compatible with the destination address. I had no warning that choosing this network could result in the permanent loss of my funds.

The transaction was successfully confirmed on-chain.

Unfortunately:

  • Coinbase's Asset Recovery Tool says the transaction is not eligible.
  • Coinbase Support has repeatedly refused to escalate my case and simply tells me the funds cannot be recovered.

Losing 1.3 ETH is a huge amount of money for me. I'm not trying to avoid responsibility for my mistake, but I genuinely believe this type of user error is far too easy to make for ordinary customers.

Has anyone been in the same situation?

  • Were you eventually able to recover your funds?
  • Did Coinbase ever manually recover them?
  • Did the Asset Recovery Tool become available later?
  • Is there anything else I can realistically do?

Any advice or shared experience would be greatly appreciated.

Posted Jul 23, 2026, 10:13 AM UTC

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