Is it weird that I'm paranoid to talk about my student loan discharge cause I think they are going to pull something?

After applying for a school misconduct discharge multiple times I was finally approved. I received an email notification and my loans have been zeroed out but I feel like I need some type of official written statement in the mail before I go into the specifics of my discharge, the perameters and advice on how to complete the application. I feel like they don't give out discharges like this often and the company is well aware of the specific details surrounding my loan and discharge. I want give advice on this subject but feel like I need to wait until I get a discharge notice in the mail.