Need help & Suggestions

I gave my HP Omen 17 in servicing last month. There was a broken fan issue initially. But afterwards, they told me over call that besides the fan issue, they are gonna replace the buit-in storage drive with NVMe SSD (They claimed it was kindof damaged)

After getting the laptop, cannot access / find the HP Omen Hub (Where I used to manipulate dynamic keyboard lighting & fan speed)

What Happened & How can I get those back?